Core Principles
Under the corporate philosophy, “Otsuka-people creating new products for better health worldwide,” we place the highest priority on ensuring safety and health in all aspects of our business operation. Based on the spirit of “Quality First,” we persistently pursue the excellence in quality across every stage of the value chain—from research and development to the delivery of products and services—while consistently identifying customer needs through a customer-centric approach. We actively develop and acquire new technologies, invest in talent development, and continuously improve quality by identifying and managing risks—all in pursuit of greater customer satisfaction. To support these efforts, we are committed to fostering an environment built on mutual respect for human rights where open and secure dialogue with our customers and business partners can thrive.
Our Commitments
Commitment to engaging with diverse perspectives and reflecting them meaningfully in our decisions and actions
- We are committed to sincerely addressing the essential needs of patients and consumers, and to earning and maintaining their trust.
- We establish clear channels for customer inquiries and work closely with relevant internal departments to ensure that the feedback we receive is reflected in product development and improvement, helping us enhance the quality of the information we provide.
- Through seminars, factory tours, and our website, we actively promote two-way communication aimed at raising awareness and deepening understanding of health.
Commitment to the future and the next generation
- Under the vision of “From Better health to Beyond health and then to Well-being," we aim to contribute to improving the Well-being of society as a total healthcare company.
- We focus on three key social issues: the global environment, women’s health and the aging society with declining birthrates.
- Through a wide range of initiatives—including efforts to promote positive impact on the global environment and support health education—we strive to build a sustainable society that supports healthy lives for future generations.
Commitment to ensuring legal compliance and strengthening corporate governance
- We establish a governance framework that enables transparent, fair, and timely decision-making.
- We promote ethical awareness among employees through robust internal controls and regular compliance training.
- We place legal compliance and ethical conduct at the core of our corporate activities, and we strive to practice sincere and transparent management with a global perspective.
Established October, 2018
Revised October, 2025
Otsuka Group Customer Responsibility Policy
- We respect the rights of our customers and act in compliance with relevant laws and regulations of each country where we operate.
- We maintain appropriate contact channels to respond to customer inquiries.
- We aim to respond swiftly, politely, and accurately to customer communications, and do so with sincerity.
- We strive to provide appropriate responses and better products/services under the coordination among relevant departments.
- We work closely with legal professionals and other external experts to ensure fair and just responses.