Basic Policy
The Otsuka group persistently pursue the pinnacle of quality at every stage of our value chain, from research and development all the way to the delivery of our products and services.
Otsuka Group Quality Policy
- Cultivating Quality Culture
We consistently pursue customer satisfaction by exploring needs from customer perspectives, identifying risks, developing and acquiring technology, fostering human resources, and implementing continuous quality improvements. - Quality First
We establish a quality system that meets international standards to provide products and services trusted by all. - Safety and Reliability
We provide safe and reliable products and services in all our operations ranging from procurement of raw materials and supplies, development, production, quality control, logistics, sales, and customer support. - Compliance
With legal compliance and ensured data reliability as the foundation of all business activities, we aim for sustainable growth by maintaining high ethical standards and conducting business with integrity.
Good product quality is the key to the operation of the factory, and packaging is part of product quality as well. We must produce and sell our products from the point of view of the buyers.
The quote made clear that quality had to be at the core of manufacturing, transportation, and sales activities by the company and each employee. It was written by Busaburo Otsuka, the founder of Otsuka, who was also known as “Oyaji-san” (“father”) by employees.
The quote is from 1946, when Otsuka began manufacturing and selling injectable drugs. As a long-standing, guiding principle of life-related businesses, it is still on display in our factories and the philosophy of quality first remains deeply rooted in the hearts of each of our employees.
As we strive for excellence at all stages of the value chain, we are committed to addressing environmental, social, human rights and business ethics issues with our business partners, all in pursuit of a sustainable society.
| Fields | The Aspiration of Field-Specific Quality in All We Do |
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Ethical Considerations in Accordance with Laws and Guidelines We comply with all relevant laws and guidelines while diligently upholding bioethics and scientifically valid methodologies from the viewpoints of preservation of the environment and safety management. |
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Sustainable Procurement in Cooperation with Suppliers We are a signatory to the United Nations Global Compact (UNGC) and support the four UNGC areas of human rights, labor, environment, and anti-corruption as universal values. Based on our corporate philosophy, we promote sustainable procurement in cooperation with our suppliers and conduct activities under the Otsuka group Procurement Policy to enhance our corporate value and contribute to society. |
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Group-wide Teamwork to Ensure Stable Supply of High-Quality Products Based on the belief that a stable supply of high-quality products contributes to a sustainable society, we pursue quality that meets the trust of our customers in accordance with the characteristics of our businesses, pharmaceuticals, foods, chemical products, and cosmedics, and others. We believe it is important to develop human resources that transcend departmental boundaries and to build an evolving quality assurance system that responds flexibly to changes in the environment in cooperation with related companies, and to take proactive initiatives to reduce quality risks and contribute to the stability of the supply chain. |
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Building a Logistics Foundation with the Ultimate Mission of Ensuring Supply Stability As a company that handles life-related products such as pharmaceuticals, foods, and beverages, we maintain strict quality control and management in distribution, and actively promote measures to maintain a stable supply even in emergency situations such as disasters. In addition, by introducing IT technology into various operations related to distribution, we are improving quality as well as work efficiency. |
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Appropriate Promotion and Enhanced Information Access We have established a Code of Practice that builds on the International Federation of Pharmaceutical Manufacturers & Associations' Code of Practice and the Japan Pharmaceutical Manufacturers Association's Promotion Code for Prescription Drugs. In addition to complying with these codes, Otsuka group companies also observe industry rules such as the Guidelines for Provision of Sales information on Prescription Drugs and conduct sales and marketing activities responsibly and with a high level of ethics. We have an expert panel, comprising members drawn from multiple departments, to perform reviews of marketing plans and sales promotion materials. |
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Sincere Response to Inquiries and Reflection in Company Activities Considering consumer rights as an important human rights issue, we place importance on dialogue with all stakeholders to make appropriate decisions. To promote consumer orientation as a corporate social responsibility, we conduct activities under the Declaration of Consumer-Oriented Commitment. |
