Stakeholder Engagement


The Otsuka group has been, and continues to be, supported by many stakeholders, including consumers, patients, healthcare professionals, business collaborators, and local communities.
Based on the understanding that collaboration with stakeholders is essential to fulfilling our corporate social responsibility, we aim to build relationships of trust with our stakeholders by enhancing various channels of communication.

Stakeholders Approach Main Responsibilities and Issues
Patients, Consumers, and Healthcare Professionals
  • Providing information on pharmaceutical products through medical representatives and collecting safety information
  • Conducting awareness-raising activities related to health
  • Paying attention to and acting on customer feedback
  • Holding seminars for healthcare professionals and events to support patient associations
  • R&D of products that address unmet medical needs
  • Support for disease prevention, treatment, health maintenance while helping to extend healthy lifespans and quality of life (QOL)
  • Conducting human resource development programs and training sessions
  • Implementing a self-assessment system
  • Conducting human resource interviews, questionnaires, etc.
  • Operating helplines for whistleblowing and harassment complaints, etc.
  • Development of human resources
  • Respect for diversity
  • Work-life balance initiatives
  • Childcare and nursing care support
  • Occupational safety and health
  • Holding company information sessions, facility tours, and factory visits
  • Meeting and exchanging opinions with partners
  • Collaborating with suppliers to implement social sustainability measures
  • Conducting joint R&D of products, technologies, and systems and cooperation through co-promotion and co-marketing
  • Quality assurance and stable product supply
  • Better provision of product information
  • Consideration for human rights, environmental, social, and other issues throughout the supply chain
  • Fair and honest business dealings
  • Sustainable growth and development with collaborators
Investors and Shareholders
  • Drawing up and disclosing medium-term management plans
  • Engaging in investor relations activities, such as regular company information sessions for analysts and institutional investors
  • Expanding information disclosure in English for international institutional investors and holding shareholder meetings that are easy to understand for individual shareholders
  • Sustainable growth and improvement of corporate value
  • Returns on dividends
  • Timely and appropriate information disclosure
  • Measures to attract socially responsible investment
Local Communities and Society
  • Operating factories in harmony with the environment and the community
  • Developing and launching eco-friendly products
  • Interacting and collaborating with local communities
  • Engaging in disaster relief
  • Conducting educational support activities
  • Environmental conservation
  • Contribution to local communities
  • Support for the next generation

Examples of Engagement
Reflecting Stakeholders’ Views in Company Activities

Customer-facing departments of Otsuka group companies receive a broad variety of feedback from patients, healthcare professionals, and consumers, and we make sure that feedback is shared appropriately with the relevant departments. We also strive to share this feedback throughout the value chain with the right executives and departments, so that it can be properly reflected in our company activities.

Details here