Stakeholder Engagement

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The Otsuka group has been, and continues to be, supported by many stakeholders, including consumers, patients, healthcare professionals, business collaborators, and local communities.
Based on the understanding that collaboration with stakeholders is essential to fulfilling our corporate social responsibility, we aim to build relationships of trust with our stakeholders by enhancing various channels of communication.

Stakeholders Approach Main Responsibilities and Issues
Patients, Consumers, and Healthcare Professionals
  • Providing information on pharmaceutical products through medical representatives and collecting safety information
  • Conducting awareness-raising activities related to health
  • Paying attention to and acting on customer feedback
  • Holding seminars for healthcare professionals and events to support patient associations
  • R&D of products that address unmet medical needs
  • Support for disease prevention, treatment, health maintenance while helping to extend healthy lifespans and quality of life (QOL)
Employees
  • Conducting human resource development programs and training sessions
  • Implementing a self-assessment system
  • Conducting human resource interviews, questionnaires, etc.
  • Operating helplines for whistleblowing and harassment complaints, etc.
  • Development of human resources
  • Respect for diversity
  • Work-life balance initiatives
  • Childcare and nursing care support
  • Occupational safety and health
Collaborators
  • Holding company information sessions, facility tours, and factory visits
  • Meeting and exchanging opinions with partners
  • Collaborating with suppliers to implement social sustainability measures
  • Conducting joint R&D of products, technologies, and systems and cooperation through co-promotion and co-marketing
  • Quality assurance and stable product supply
  • Better provision of product information
  • Consideration for human rights, environmental, social, and other issues throughout the supply chain
  • Fair and honest business dealings
  • Sustainable growth and development with collaborators
Investors and Shareholders
  • Drawing up and disclosing medium-term management plans
  • Engaging in investor relations activities, such as regular company information sessions for analysts and institutional investors
  • Expanding information disclosure in English for international institutional investors and holding shareholder meetings that are easy to understand for individual shareholders
  • Sustainable growth and improvement of corporate value
  • Returns on dividends
  • Timely and appropriate information disclosure
  • Measures to attract socially responsible investment
Local Communities and Society
  • Operating factories in harmony with the environment and the community
  • Developing and launching eco-friendly products
  • Interacting and collaborating with local communities
  • Engaging in disaster relief
  • Conducting educational support activities
  • Environmental conservation
  • Contribution to local communities
  • Support for the next generation

Reflecting Stakeholders’ Views in Company Activities

Customer-facing departments of Otsuka group companies receive a broad variety of feedback from patients, healthcare professionals, and consumers, and we make sure that feedback is shared appropriately with the relevant departments. We also strive to share this feedback throughout the value chain with the right executives and departments, so that it can be properly reflected in our company activities.

Details here

Engagement with Business Partners

Otsuka group aims to contribute to the solution of social issues through our business activities, including through our business with our business partners, and we hereby establish the Otsuka Group Business Partner Code of Ethics to articulate our uncompromising commitment to the highest standards of ethical conduct to be achieved in cooperation with our business partners. The way we do business is as important as the outcome of the business we do, and this code sets expectations and requests for how business partners will conduct the business.

Otsuka Group Business Partner Code of Ethics

Otsuka group companies also have established a due diligence policy, and we conduct due diligence for business partners, as needed, to evaluate risks from corruption, violations of human rights, abuse of privacy, and other issues.

Communication with Investors and Analysts

Otsuka Holdings timely and effectively discloses information founded on the principles of transparency, fairness, and business continuity. Our actions are intended to improve sustainable corporate value and a fair market evaluation through dialogues with shareholders and investors. We distribute information through our IR website, sustainability website, integrated reports, environmental reports, shareholder communications, and shareholder meetings. We also hold individual meetings with institutional investors to discuss our direction and initiatives for sustainability. The feedback and suggestions we receive are then used for making improvements for management, business activities, and sustainability initiatives.

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